Frequently Asked Questions
Everything you need to know about shopping for your stylish companion.
How do I determine the correct size for my pet?
We provide a detailed size chart on every product page. Please measure your pet's neck, chest, and length, and allow for a two-finger gap for comfort.
What is your return policy on pet apparel?
We accept returns within 30 days of delivery, provided the items are unworn, have tags attached, and are free of pet hair.
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while express options are available at checkout.
Are the fabrics safe for pets with sensitive skin?
Yes, we prioritize high-quality, hypoallergenic materials like organic cotton and breathable mesh to ensure your pet stays comfortable and irritation-free.
Can I wash the pet clothing in a washing machine?
Most of our items are machine washable on a gentle cycle. We recommend air drying to maintain the shape and integrity of the fashion pieces.
Do you offer international shipping?
Yes, Smartway Pet Supplies ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination.